Q
How far is Rustenburg from Johannesburg?
About a 1.5-2 hours drive from Johannesburg.
Q
Do we need visas to travel to South Africa?
Citizens of the USA, most commonwealth countries, and Israel do not require visas. Be sure to ascertain in advance whether you require a visa.
Q
Any specific travel rules that we should be aware of?
Yes. Please note that visitors must ensure that they have at least 2 blank VISA pages (not endorsement pages) in their passport. Passports must also be valid for at least 6 months ahead or they WILL be denied boarding to South Africa.
Q
Any specific rules when flying with children or young adults?
If you are flying with children under age 18 then you must take along their original birth certificates. If a child is traveling with only one parent then you're also required to have an affidavit granting permission from the other parent endorsing travel with the child.
Q
Any recommendations for best flight options?
All lights need to be booked directly by clients but we are happy to assist with any related questions or to help you book for a fee.
El Al flies direct from Tel Aviv to Johannesburg a number of times a week, Ethiopian and Turkish are also good options for flights from Israel.
United Airlines flies direct from New York and Washington to Johannesburg daily. Delta flies non-stop from Atlanta to Johannesburg daily. British and Virgin fly regularly from London. Use Google flights for a selection of best flight options.
Q
What is the closest airport to the hotel?
Johannesburg's OR Tambo Intl Airport is about 1.5-2 hours drive from the resort. Lanseria Airport is much closer for domestic travel.
Q
Is there available transportation to and from the airport?
Yes. There are taxis, Uber (and similar services such as Bolt) available at any time of day or night. You can also hire a rental car from the many car rental companies in the airport. Contact us if your require assistance.
Q
Are you able to provide us with transportation?
We can organise your transfers and transportation needs, at a competitive price, in partnership with a specialised service provider. In addition, the representative will meet you at the airport and drive you to the hotel safely. Please inquire with us once your Pesach reservation is finalised.
Q
Do you offer babysitting options?
Yes. We are arranging babysitters to be available for the requests of our Pesach guests at local competitive prices (approx. $10 per hour). As the hotel is a distance from the city, babysitters arrangements need to be made in advance. To ensure that a babysitter is available for you at any time of day or night, please make sure to request when making your booking.
Q
Will there be a Kid's Club?
Yes. There will be a special Kids program during Yom Tov with supervision, activities, lessons and games available on site for children from 3 to 12 years. Children under age 3 must always be accompanied with an adult. You can arrange a babysitter for younger kids.
Q
Is there a laundry service?
Yes, the hotel does offer laundry service so you can pack light. Dry cleaning is directly available through the hotel. We have negotiated special rates per bag instead of per item for the duration of our program.
Q
How is the price so low compared with other programs?
Our aim is to provide an affordable Pesach Retreat. While we keep the price lower than most others, we don't offer the same amenities as you may encounter at costlier Pesach getaways. We pride ourselves for providing an excellent program at a great price.
Q
Is it possible to have a fridge in our room?
Yes. Each room has a mini refrigerator for your convenience.
Q
What arrangements can be made for allergies?
We take food allergies seriously. Kindly inform us of any allergy problems in advance, and we will try to arrange food available for you and your family that is adequate and delicious.
Q
Will the meals be served plated or buffet style?
Some meals will be served regally to your table while others will be buffet style.
Q
Are there any shuttles or taxis available to go out?
If you want a specific transport, the concierge is at your disposal to organize your outings or tours at preferential rates.
Q
Can we invite family or friends to join us for a meal?
Yes. if you want to have guests, please let us know in advance to make arrangements in our restaurants. Please note that meals must be pre-arranged as for security reasons we will not allow any visitors on to the premises without prior arrangement.
Q
What is provided between meals?
We will have available complementary drinks, hot tea and fresh brewed coffees, as well as snacks. There will be an Afternoon Tea at 4:30pm daily with extra refreshments too.
Q
Can we get a cake to celebrate a family birthday?
Absolutely! We love celebrating birthdays with our guests; simply inform us in advance, we will be happy to offer a personalised cake for you to celebrate. Happy birthday!.
Q
Will there be a Community Seder available on both nights if we choose not to make our own?
Yes. There will be a Community Seder, led by the rabbis, cantor and other inspiring personalities for both nights. We also propose, semi-private Sedarim in private adjoining rooms.
There will also be an exclusive all-ladies Seder led by world renowned speaker, Mrs Bronya Shaffer.
Q
Can we have a Private Seder room?
Yes. However there are only a few private rooms available. Please request this option in advance as it'll be available on a first come, first served basis. There is an additional cost for Private Seder rooms.
Q
Will there be activities and entertainment for adults?
In addition to the vast opportunities in the region, there will be a full program of events, lectures and activities for our guests.
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